Business Planning
Strategy and Execution
Well thought-out strategies and efficient execution can achieve phenomenal results.
Domain Focus
Industry Specific
Solutions for industry specific issues with help of deep domain expertise.
Future Ready
Growth Oriented
Any business has to grow to sustain itself. We help leverage your growth enablers like technology and customer service.
Break the Barriers of Customer SATISFACTION
When a customer envisages your business as a customer friendly business, you have a long-term customer. How to make a strong customer base that brings repetitive business? Answer lies not only in a fine product/service – it is an exceptional customer care. We build your customer service function from ground up and deliver exceptional results.
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TECHNOLOGICAL
INNOVATION
The ever-changing technology landscape poses a perpetual challenge for businesses by introducing countless options and broken interoperability. Directly investing in technology is a very inefficient way to innovate. We take care of your technology needs for IT infrastructure and customer service.
FLEXIBLE
OPERATIONS
Ever changing business landscape requires dynamic IT operations. We focus on creating flexible IT operations for our customers to remain stress-free and focus on core-business.
ROBUST AND EFFICIENT
PROCESSES
Making your business processes more efficient and robust results not only in cost-saving but higher customer satisfaction. There is value in engineering your business processes.
About Aptigenz Solutions
Started in Bangalore, India in 2011 by a customer service veteran, Aptigenz was conceptualized to create an innovative support service organization keeping in mind the challenges of businesses in several industries.
With significant experience in serving customers for clients across the globe, Aptigenz is equipped to take your support function to the next level in the path of innovation and customer retention.
Aptigenz is recognized by its clients for dynamic and innovative services to take customer satisfaction to greater heights.
Aptigenz has a history for highly successful customer service, back-office ops and tech support projects. It is also on the cutting-edge of innovation. Aptigenz has always nurtured new ideas to explore hidden potential.
Our Services
Our Services are designed to meet the current and future challenges of our client organizations with an eye on quality and business competitiveness.
Customer Service - Voice, Chat & Email Support
Making an instant connection with the customers to understand concerns and deliver quality support through voice and text channels. Using our domain experience and soft-skills we provide remarkable customer experience.
Backoffice
Operations
Planning, Optimizing complex business processes and efficient execution ensure progressive business advantages. Our industry experience and process-oriented approach ensures quality and consistency.
Tech Support - Voice, Chat & Email Support
Our technically competent and experienced support teams deliver solutions to customers through voice and text channels. Our technical skills along with utmost care and ownership ensure hassle-free customer experience.
Tech Support - Managed Services
We support Infrastructure as a Service (IaaS) like AWS, Azure to deliver smooth business operations. Cost-effective and efficient to meet challenging and dynamic business needs. From installations to troubleshooting, incident management and migrations are taken care of by our proficient team.
Our Team
SHIV MOGALI
Founder & CEO
MANJUNATH LAKSH
CMO
Surendra Babu
Sr. System Administrator – Client
Naveen Kumar
Lead Operations
Quick Start your support operations with least risk and high efficiency
Our project coordinators will work with your team to assimilate your requirements and come up with solutions after analysis for relevance and cost-benefit.
We ensure our solutions meet your expectations and be future ready to deal with upcoming business challenges.
“Aptigenz provided exceptional customer care for our new business. Their sense of ownership and concern made them a pleasure to work with. I would highly recommend Aptigenz to any customer-centric business.”
Senior manager of a Canada based social media company“We rely on the Aptigenz support team for their consistent, reliable and professional support of our mission-critical systems. They always provide exceptional care, especially in challenging times. It is without hesitation that I highly recommend Aptigenz.”
IT Operations Manager of a Media & Entertainment Company“If you need dependable tech-support for your organization, I recommend Aptigenz tech support team for their highly skilled engineers with very professional attitude. They also provided exceptional support in times of tech crisis.”
A tech entrepreneur of a budding start-upReady to Get Started?
Contact us for creating a benchmark in customer service
Our passion and drive to provide remarkable customer service makes us stand out among our competition.